“Would you say that
to your mother?” Jolene asks the computer screen and the answer obviously is no.
As moderator for her town’s Buy and Sell social media page, she conscientiously
checks the site often. The personal message waiting today is particularly
nasty; a vicious venting that makes Jolene cringe.
She bites her tongue
as diplomatic phrases come to her fingers. Two or three exchanges might be
necessary, but in the end, she has the power to ban posts, so she believes this
squabble will be short-lived. She encourages co-operation in this online world,
calming, negotiating, being the sounding board. Moderating.
