“Would you say that to your mother?” Jolene asks the computer screen and the answer obviously is no. As moderator for her town’s Buy and Sell social media page, she conscientiously checks the site often. The personal message waiting today is particularly nasty; a vicious venting that makes Jolene cringe.
She bites her tongue as diplomatic phrases come to her fingers. Two or three exchanges might be necessary, but in the end, she has the power to ban posts, so she believes this squabble will be short-lived. She encourages co-operation in this online world, calming, negotiating, being the sounding board. Moderating.